We have discovered that due to a problem with manufacturing conditions, a small number of our soundcore speakers (manufactured in March and April, 2023) may have battery issues that cause a potential fire safety risk. The safety of our customers is our highest priority, and that's why we are issuing a voluntary recall for the AnkerWork A3302 PowerConf S3 speakerphones.
Anker has reported this issue to CPSC and is presently working with the recall.
If your AnkerWork speakerphone is identified as having one of the affected battery cells, we will send you a new one as a replacement or provide a full refund.
1. Look at the bottom of your AnkerWork speakerphone (see image below) to see if it is model A3302.
2. Locate the 16-digit serial number on the bottom of the device.
3. Click here to enter the serial number and verify whether your speakerphone contains the affected battery cells.
If you can't find the serial number, or if it has been worn down, you can check the serial number via the app.
If your AnkerWork speakerphone is identified as having the affected battery cells, please follow the instructions below:
1. Switch off the speakerphone immediately.
2. Once we have confirmed your information, our customer service team will provide guidelines on how to return or dispose of your speakerphone.
If you have any questions or need further assistance, please do not hesitate to contact us. We are committed to promptly addressing and resolving any issues you may encounter.
Email: Contact service@ankerwork.com and include “ankerwork A3302 Speakerphone Recall” in the subject line.
Phone: We offer phone support in the following regions.
Additional contact details can be found at https://us.ankerwork.com/pages/contact.
- United States: +1 (800) 988 7973
- Germany: +49 (0) 69 9579 7960
- United Kingdom: +44 (0) 1604 936 200
We sincerely apologize for any inconvenience this situation may have caused and greatly appreciate your understanding and patience.
